FAQ - Help Centre
From mermaid tail size charts to shipping fees.
Monofins
What is a monofin and can I buy it separately?
What is a monofin and can I buy it separately?
Monofin is a type of swimfin used in many water sports as a swimming aid. A single rigid flat surface is attached to swimmer’s feet to increase efficiency and speed. In mermaid world, we love monofins for their mermaid-like appearance. You can buy a monofin as a part of the mermaid tail set or separately.
They come in three colours to choose from pink, blue or black. The only difference is colour, this is handy if your mermaid wants to match her outfit without her tail on that hides the Magic Fin Monofin.
Are monofins safe?
Are monofins safe?
Please view our safety page for full details including a safety video and diagrams.
What if my feet are bigger than UK size 6?
What if my feet are bigger than UK size 6?
Please see our partner company Mermaid Planet where you can find our Atlantis Fin which fits UK Adult size 6 - 14. Please select from the Atlantis Prime Collection.
Payment Information
Why has my card not been authorised?
Why has my card not been authorised?
• Please ensure that the correct billing information has been used for your payment card.
• If your billing information is correct, we recommend contacting your card issuer if you are unable to complete payment.
• If your card issuer confirms that there is no issue with your bank account or card, please contact our customer service team.
What security do you provide for online purchases?
What security do you provide for online purchases?
We use 'Secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe.
Home Delivery
Delivery options
Delivery options
Click and collect
Click and collect
We currently do not offer a Click and Collect service on our website.
What happens if I am out when my order arrives?
What happens if I am out when my order arrives?
If no person is available to accept delivery, a card will be placed through your door to let you know which course of action has been taken. Actions include:
• Returning your order to the local Postal Service.
• Leaving your order with a neighbour.
• Leaving your order somewhere safe on your property.
Please note that certain items will require a signature as proof of delivery.
Order Information
Do you sell gift boxes?
Do you sell gift boxes?
Yes, please see gift boxes we use this box as our mailing box so if you want one that is not a mailing box then you need to buy this seperately using the link above and we will ensure the box is sent unused in bubble wrap so you can create the ultimate look at home.
