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Help Centre

Frequently asked questions

Payment Information

Why has my card not been authorised?

What security do you provide for online purchases?

Which forms of payment do you accept?

Home Delivery

Delivery options

Click and Collect

What happens if I am out when my order arrives?

Will I be charged any additional fees for international orders?

Can I order a delivery to go to my place of work, or another address?

My UK home order is late, what should I do?

My international order is late, what should I do?

Order information

When will I receive my order confirmation email?

My order has been cancelled

Can I cancel or change my order?

Can I see my order history?

When will my order be dispatched?

Returns, refunds and exchanges

Can I return my item?

Customer Services

Do you have a contact number?

Mermaid Tails

Are Mermaid Tails suitable for Swimming and//or Cosplay?

I'm unsure of which size to buy?

What are the Care instructions for a Mermaid Tail?

Why is the Mermaid Tail open at the bottom?

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