Help Centre

• Please ensure that the correct billing information has been used for your payment card. 

• If your billing information is correct, we recommend contacting your card issuer if you are unable to complete payment.

• If your card issuer confirms that there is no issue with your bank account or card, please contact our customer service team.

We use 'Secure socket layer' (SSL) technology to encrypt your payment card to ensure your details are safe.

WE OFFER FREE STANDARD DELIVERY ON ALL ORDERS TO CUSTOMERS IN THE UNITED KINGDOM.

EUROPEAN ORDERS

Please allow 5-8 working days for delivery.

REST OF THE WORLD

Please allow 5--14 working days for delivery.

We currently do not offer a Click and Collect service on our website.

If no person is available to accept delivery, a card will be placed through your door to let you know which course of action has been taken. Actions include:

• Returning your order to the local Postal Service.

• Leaving your order with a neighbour.

• Leaving your order somewhere safe on your property.

Please note that certain items will require a signature as proof of delivery.