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Job description

Part Time - Receptionist - Office Administrator

Immediate hours available: (Part Time 16 hours),

Central Bedford

Contractor basis (Self Employed)

Closing date by 5 pm 20th September
Interview date: 23rd September

To apply, please submit your CV with a covering letter explaining how you meet the essential and desirable criteria by 5 pm on 20th September to support@planetmermaid.com

Planet Mermaid is a major online retailer of mermaid swimwear, accessories and tails with a global customer base across Europe, Asia and Australia. We are looking for an experienced Office Administrator who will provide critical support to the business and play a key role in helping the company to grow.

An enthusiastic self-starter who prides themselves in their work as much as we do in our products, this role is ideal for someone who strives for excellent customer service, has an eye for detail, enjoys working on their own and part of a small multi-cultural team and has a passion for quality.

Working in a fast-paced environment where no two days are the same, this role offers an exciting opportunity for the right person to be part of a growing company, learn new skills and get involved in interesting projects. A varied and exciting role working alone and as part of a team, you will be expected to assist with the day to day running of the office, dispatching orders and dealing with customer queries, filing, managing various platforms.

Note: The job will require manual handling duties of stock items and equipment.

Visit our website: www.planetmermaid.com

Key Responsibilities

  • To manage phone calls and e-mails from customers and suppliers.
  • To handle customer queries via e-mail and phone and maintain a record of these
  • To respond promptly to e-mails via several platforms
  • To book couriers for International orders and provide custom documents
  • To use google translate to communicate via email with International customers
  • To communicate customer information to other staff to ensure customer satisfaction and resolve issues efficently
  • To draft, format and print relevant documents as and when required
  • To implement improvements to existing administration processes and introduce new processes for the smooth running of the business, staff and customers
  • To assist with stock taking, filing, sales returns, refunds, exchanges and dispatching of sales items
  • To manage incoming and outgoing posts including special deliveries
  • To organise samples and designs for the Director
  • To photograph samples, in house activities and collate information when requested
  • To work closely with production to ensure items are available for customers
  • To work as part of a team or alone to ensure the smooth running of the business including placing orders, paying invoices and organising deliveries
  • To assist with ad hoc projects

Person Specification

Essential

  • Significant office administration experience in a fast-paced environment is essential with proven track record of using your own initiative on a regular basis
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Data entry skills, stock handling skills,
  • Excellent people skills including ability to communicate at senior level
  • Excellent organisational skills
  • Excellent attention to detail
  • Ability to work as part of a team
  • Ability to prioritise own workload, manage multiple tasks and under pressure including responding to any ad hoc requests in a timely and efficient manner
  • Ability to work independently without supervision
  • Strong IT skills including MS Office Word and Excel

Desirable

  • Experience of working in swimwear or online fashion retail business
  • Working for an eCommerce business, Seller Central, Royal Mail and other commerces platform experience
  • A driving licence and use of a car
  • Remote working for additional hours as and when
  • Remote working to take diverted phone calls during mornings from customers and suppliers
  • Experience of supporting projects/events
  • Self-starter with project work
  • Can do attitude and willingness to get tasks completed to serve the best interest of customers and the team

Job Type: Part Time Contractor

Required Hours

Monday = 1pm to 5pm

Tuesday = 1pm to 5pm

Thursday = 1pm to 5pm

Friday = 1pm to 5pm

Deadline for applications - 5pm on 20th September

Job Types: Part-time, Freelance

Part-time hours: 16 hours per week

Salary: £8,000.00-£9,600.00 per year

Reference ID: CRP/Tweekday

Expected start date: Last week of September 2022

To apply, please submit your CV with a covering letter explaining how you meet the essential and desirable criteria by 5 pm on 20th September 2022

Note: The job will require manual handling duties of stock items and equipment.

For an informal chat about the role, please call us on 07450681337