Our mermaid tails consist of a fabric made mermaid tail, that you pull on just as you would do with trousers and a separate monofin. Tail can be bought with or without a monofin. Monofin is a rigid insert that aids swimming and also holds the shape of the tail. All our tails have openings at the bottom so that you could insert a monofin from the bottom. Tail fabric covers the monofin whilst swimming.
Yes, our Mermaid tails are made from swimwear fabric and designed for use in water. However, can also be used at home for play. In both cases, care should be taken to ensure that the tail is not damaged through fabric rubbing on rough surfaces or hot waters, to be used in lukewarm waters to ensure colourfast properties. Failure to follow this is considered normal wear and tear, and not included in our money back guarantee
Please check our size chart. Our tails are made from a stretchy fabric, so if you fall inbetween sizes – please ensure that you don’t go for the longer tail, as it may appear a bit loose.Size charts are located in each of the Product pages or in the Footer. If you need any further assistance, please contact us via email, Facebook or phone.
We will include the Care instructions with your purchase. Note that the Mermaid Tails are hand wash only. Care and respect of the tail is essential - Damage caused by rubbing against rough surfaces or walking are considered natural effects and not covered in the 30 day Warranty
This is to allow the Monofin to be inserted for Swimming and removed afterwards. Additionally, so the Monofin is accessible at all times for safety reasons
There are certain rules on how to begin with your mermaid swimming. Swimming with your legs “tied” may look inconvenient, however swimming with a monofin is a popular technique used in professional swimming environment and it doesn’t take long to adjust to that. Check our safety page to get a better idea on how to begin.
You are limited only by your imagination! The bath tub, paddling pool or sofa are a few of our personal favourites. You can sign up to our mailing list to be alerted when a local mermaid swim school opens near you or book a private mermaid party.
Yes many do. Always call ahead to check. Planet Mermaid also run a variety of experience sessions that consist of 1 hour swimming with a certified instructor, please visit https://bit.ly/2LHeJi0
This is a great opportunity for you to ensure your child fully experiences all aspects of mermaid swimming. We run these sessions across the UK and by joining our mailing list or following us on social media we will keep you in touch with our yearly locations - we tend to run 3 every month.
https://bit.ly/35goPhu
Some public swimming pools do not allow flippers. masks, flotation devices and tails. However, we are aware of many that do, and we actually train public sector instructors to provide swimming sessions on a weekly basis.
We also run mermaid birthday parties from £180+ all you need to do is book a venue for an hour. We have a lot of links with pools across the UK and may be able to assist you depending on location. We also visit private pools as long as they meet our minimum depth and width size. If you would like to discuss any of the above please contact events@planetmermaid.com or call 01234 352488
Monofin is a type of swimfin used in many water sports as a swimming aid. A single rigid flat surface is attached to swimmer’s feet to increase efficiency and speed. In mermaid world, we love monofins for their mermaid-like appearance. You can buy monofin as a part of the mermaid tail set or separately.
Monofins are available for ages 4 and above only. However, if your child is 4+ but measures smaller, you can purchase a tail and then add a monofin as a separate product.
Please see our partner company Mermaid Planet where you can find our Atlantis Fin which fits UK Adult size 6 - 14. Please select from the Atlantis Prime Collection
The entire foot is supposed to go into the Monofin and the material is supposed to fit around the ankle like a sock. Please see our video on how to put it on.
The credit cards currently accepted include Visa, MasterCard and American Express. Debit cards currently accepted include Visa Electron, Delta and Maestro.
We also accept Paypal, Apple Pay and Amazon payments.
Please call customer service number 01234 352488 and quote the discount you have been given, we can take the order over the phone and apply the discount if it is valid.
To stay up to date with our promotional discounts, please follow us on social media or sign up to our mailing list, which is found at the bottom of our website
WE OFFER FREE STANDARD DELIVERY ON ALL ORDERS TO CUSTOMERS IN THE UNITED KINGDOM.
Shipping Method
Cost
Delivery Time
Standard
FREE
2-3 Business days
First Class Recorded
£2.75
1-2 Business days*
Next day Delivery
£5.75
1 Business day*
* Orders must be placed by 11:00am for expedited shipment to be processed within the same day. Note that we do not process or dispatch any orders on a Saturday, Sunday or a Bank Holiday.
If no person is available to accept delivery, a card will be placed through your door to let you know which course of action has been taken. Actions include:
• Returning your order to the local Postal Service.
• Leaving your order with a neighbour.
• Leaving your order somewhere safe on your property.
Please note that certain items will require a signature as proof of delivery.
All deliveries to destinations outside the UK and EU may be subject to import duties and taxes - each levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges for customs clearance will be the responsibility of the customer.
When ordering, simply request the delivery address you require. Please note the following points:
• We will also require your billing address in order to process payment.
• It is your responsibility to ensure that the delivery address is ready and able to accept delivery of the product(s), and in particular, that there is space for any delivery vehicle to make the delivery.
• We do not accept deliveries to PO Boxes - any order placed for delivery to a PO Box will be cancelled and a full refund provided, so long as the product(s) have been paid for in full at checkout.
• Orders can be delivered to freight forwarding companies, Hotels, B & Bs, storage and relocation companies who are identified by you as taking possession of the order on your behalf. However, unfortunately Planet Mermaid will not be able to provide a refund for any goods which are damaged following acceptance of the delivery by these locations on your behalf.
International delivery times may vary depending on your chosen delivery country.
For European and rest of the world orders, please allow 5-8 working days (Mon-Fri) for your purchase to arrive. If it still hasn't arrived, please contact our customer services team.
If you purchase your items with Next Day Delivery you cannot request it to be left in a safe place or with a neighbour as it requires a signature on delivery. If the item was unsuccessfully delivered, then it will be taken back to the post office and a card will be left with instructions.
If you have requested your parcel to be left in a safe place we do pass this information on to the courier. It is at the couriers discretion where the parcel is left. If the parcel is lost/stolen while in the ‘safe place’ designated by you, we cannot be held accountable.
We can send your purchases to a hotel, but we require the full hotel name, hotel address, room number and your full name. We also require you to alert the reception desk and concierge of the delivery.
Please alert us by calling 01234 352488 as soon as possible. If the items have not been sent out by our dispatch team yet we can amend the order with the correct delivery address. If the items have already been sent out, we cannot take responsibility for its delivery destination.
Please check if a card has been left by the courier that advises of the whereabouts of your purchase. If no card has been left, please check your ‘safe places’. Please also check with your neighbours or houses close by. If you still can’t locate your items, please call 01234 352488 or email support@planetmermaid.com with the subject heading missing item and order number.
Please accept our apologies, occasionally we have to cancel orders for a number of reasons:
Product unavailability: We try to get as much choice as possible onto our website, and occasionally we have to cancel orders when we have sold out of the relevant products during busy periods.
Failed security checks: Orders may also be cancelled if security checks are failed; there are multiple reasons this can occur. Please contact our Customer services team for further details.
Customer cancellation: If you have requested to cancel part or all of your order.
If your order has been cancelled you will be sent one of four emails:
Part of your order can not be fulfilled
Unfortunately we were unable to supply all the items in you ordered. You will receive a full refund to the original payment method used for the cancelled items.
Your order cannot be fulfilled
Unfortunately we have had to cancel your order as the items are no longer available. You will receive a full refund to the original payment method for the cancelled order.
We've received your request to cancel part or all of your order
We are sorry to hear you’ve cancelled your order with us. Your request has been processed and you have not been charged for the item/s in your order.
You order has failed our security checks
Unfortunately the order you recently placed with us has been cancelled because the details associated with the order have failed our internal security checks. You will not be charged for your item/s. Please contact our Customer services team for further details.
• Yes, you can cancel your purchase within 14 days of receiving your order. However, once payment has been processed, orders cannot be stopped. In order to cancel your order, you will be required to return your parcel with 28 days. Alternatively you can refuse delivery once the parcel arrives.
Changing delivery information for your order:
• Unfortunately, this is not possible once the order has been placed.
We aim to dispatch all orders within one working day (Mon-Fri). 1st Class and Next Day deliveries will be sent out on same day if ordered before 1pm. Please note that all orders placed between Friday 1pm-Monday 8am, will not be dispatched until Monday.
Unfortunately, once the purchase is made a discount code cannot be applied retrospectively. The code must be entered into the discount field at the time of check out.
Please call 01234 352488 as soon as possible. If your items have not been sent out, we can cancel your order and issue a full refund. If your items have been sent out, we can issue a full refund once they have been returned to us. If possible we recommend you refuse receipt of items.
Please call 01234 352488 as soon as possible. If your items have not been sent out, we can amend the order. If your items have been sent out, once the items are received please send back the ones you wish to change.
Our return policy lasts 30 days within your order's original shipment date, during which time we can offer you a full refund or exchange. To be eligible for a refund, the product must be returned in an unused and perfect resaleable condition. Please note that all shipping costs are non refundable.
Please email our customer service team on support@planetmermaid.com with full order details and photos of the issue. We require photos to assist our production team, without images we cannot advise on the issue.
Please do not return your items if they are out of the 30-day refund period as they will not be excepted and will be sent back to you. Please read our returns policy
You can return your purchase in any appropriate parcel or mailing bag, you do not need to send the items back in the original packaging if you no longer have it.
We strongly recommend all items are sent back to us tracked, as we cannot take responsibility if an item is lost in transit. We cannot exchange/refund an item without receiving the original item back first. Please review our returns policy.
If you do not have the invoice provided in the delivered parcel you can still send the items back providing, they are in policy and are in the condition they were sent in. Please send the items back with a note with your full name, postal address, email and phone number.
Not if you are exchanging the items for a size up or down but anything more than one size up will incur an extra charge. If you have selected the wrong size item when ordering, you may be charged the additional price if an exchange is required.
We aim to process the returns within 24 hours of receiving them, the exchange will be sent out the same day the return is processed. However during peak periods there may be a delay.
When calling the customer service team, you will be asked for your order number, full name or postcode of delivery address. If you are unable to provide these details, we reserve the right to refuse to speak to you about the details of the purchase.
Every email Planet Mermaid sends out has an ‘unsubscribe’ button at the bottom of email, if you do not wish to receive emails from Planet Mermaid please select this button and you will no longer receive these. If for any reason this button does not work, please call 01234 352488 and a member of our customer service team will manually remove you ASAP.
