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Frequently Asked Questions (FAQs)

General Questions

How much does shipping cost?

Standard Shipping is Free for all UK Domestic orders, we also offer 1st Class and Next Day delivery options. International Shipping Rates can vary based on your location and package weight

Christmas Exchange and Refunds 2021/2022?

When will my order arrive?

Where do we ship?

What is your exchange and refund policy?
Which forms of payment do you accept?
Do you have a Contact Number?
Where are you based?
How long before my order is dispatched?


General Questions regarding our Mermaid Tails

Are the Mermaid Tails suitable for Swimming and/or Cosplay?
I'm unsure of which size to buy?
What are the Care instructions for a Mermaid Tail?
Why is the Mermaid Tail open at the bottom?

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